Return Policy

Return Policy

At Rangrez, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our return policy carefully before initiating a return.

1. Return Eligibility

You may request a return if:

• The item is unused, unwashed, and unworn.
• All original tags, labels, and packaging are intact.
• The return request is submitted within 7 days of receiving your order.
• The product is not listed under non-returnable items.

2. Non-Returnable Items

The following products cannot be returned:

• Innerwear and intimate apparel.
• Customized or personalized products.
• Gift cards or promotional items.
• Products marked as "Final Sale" or "Non-Returnable".
• Items returned without original packaging or tags.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support within 48 hours of delivery with photographs of the item and packaging. We will arrange a replacement or refund after verification.

4. Return Process

1. Submit a return request through your account or contact our customer support.
2. Wait for return approval and pickup instructions.
3. Pack the product securely with all original accessories and tags.
4. Our courier partner will collect the package or you may be asked to ship it to our return address.
5. Once received and inspected, we will process your return.

5. Return Shipping

• Return pickup may be available in eligible serviceable locations.
• If pickup is unavailable, customers may need to self-ship the product.
• Shipping charges may apply for returns unless the product is damaged, defective, or incorrectly delivered.

6. Inspection & Approval

All returned items undergo a quality inspection. Returns that do not meet our eligibility criteria may be rejected and sent back to the customer.

7. Exchanges

Eligible products may be exchanged for a different size or another available product, subject to stock availability.

8. Refunds

Approved refunds will be processed according to our Refund Policy. Refunds are generally completed within the specified processing period after successful quality inspection.

9. Cancellation Before Shipping

Orders may be cancelled before dispatch. Once an order has been shipped, cancellation is no longer possible and the Return Policy will apply.

10. Contact Us

If you have any questions regarding returns, please contact our customer support through our Contact Us page. Our team will be happy to assist you.