Shipping Policy

Shipping Policy

At Rangrez, we are committed to delivering your orders safely and on time. Please review our shipping policy to understand how we process and deliver your purchases.

1. Order Processing

• Orders are processed within 1–2 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive an email and/or SMS confirmation once your order has been dispatched.

2. Shipping Coverage

We currently ship across India. International shipping may be introduced in the future.

3. Estimated Delivery Time

• Metro Cities: 2–5 Business Days
• Other Cities & Towns: 4–7 Business Days
• Remote Locations: 5–10 Business Days

Delivery timelines are estimates and may vary depending on courier service availability, weather conditions, or unforeseen circumstances.

4. Shipping Charges

• Free Shipping on orders above ₹999.
• Orders below ₹999 may incur a shipping fee, which will be displayed during checkout.

5. Order Tracking

Once your order is shipped, a tracking number and tracking link will be shared via email or SMS. You can also track your order from your account dashboard.

6. Delivery Attempts

Our courier partner will make multiple delivery attempts. If delivery cannot be completed due to an incorrect address, unavailable recipient, or other customer-related reasons, the package may be returned to us.

7. Address Changes

Shipping address changes can only be requested before your order has been dispatched. Once shipped, we may not be able to modify the delivery address.

8. Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to:

• Weather conditions
• Natural disasters
• Public holidays
• Courier operational delays
• Government regulations

We appreciate your patience in such situations.

9. Damaged Packages

If your package appears damaged or tampered with during delivery, please refuse the package if possible or contact our customer support within 48 hours of delivery with clear photographs.

10. Lost Shipments

If your order has not been delivered within the expected delivery timeframe, please contact our support team. We will coordinate with the courier partner and provide an appropriate resolution.

11. Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us through our Contact Us page. Our customer support team will be happy to assist you.